Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, protected, and any other related matters.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through the combination of additional information we hold or have access to.

1.3 For purposes of this Policy, "processing" means any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Our services are intended for a general audience and are not designed for use by individuals under the age of 18. We do not knowingly seek or collect personal information from minors. We do not permit minors to use our services. If we become aware that we hold information belonging to a minor, we will delete it promptly.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect your Personal Data. In certain circumstances, we may also ask you to provide Personal Data directly.

In some cases, we collect your Personal Data by analyzing how you use our Services or interact with our service channels, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any personal data. However, withholding certain personal data may prevent us from delivering our Services or granting you access to the website.

4. Qué Datos Personales Recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases under which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

6.2 You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data will be subject to each platform's privacy policy. Your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources needed to improve and optimize the products and services offered to its clients.

The Company may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties.

We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a transaction — including the transfer or sale of assets belonging to the Company or any group entity — or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

7. Cookies y Servicios de Terceros

We may use third-party services — such as advertisers or data analytics providers — on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, save your settings, and personalize products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Certain cookies used on this Website are session cookies. These are temporarily downloaded to your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after the browser is closed. Persistent cookies help the Website recognize you as a returning user and allow you to access the site again on subsequent visits.

7.5 Please note that disabling cookies may cause certain website features or functions — or all of them — to not work as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retención de Datos Personales

The Company will retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, policies, and orders.

Your information will be shared with third-party trading platforms for 12 months. If you consent to continued sharing, we will extend this for an additional 12 months.

8.3 We periodically review the Personal Data we have retained to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Your personal data may be transferred to other countries, including to third countries or international organizations. The Company takes all necessary measures to safeguard the personal data you provide and to ensure that those who process it respect your rights and have access to effective legal remedies.

9.3 The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third countries or international organizations. To request this information, email: support@costapatrimencia.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data — including disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control.

In some cases, we may be legally or otherwise required to share your Personal Data with third parties, such as public authorities. In these situations, we have no control over how those third parties handle or secure your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

Our website may contain links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how such sites or applications collect or process personal data. This Policy does not apply to any actions taken through third-party sites or applications.

When accessing any third-party websites or applications, review their privacy policies before using their services. Exercise caution when sharing any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. When changes are made, the revised Policy will be posted on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise stated, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send a request to the email address listed below.

13.3 Right of Access You have the right to request confirmation of whether the Company processes your Personal Data and, if so, to access it. The Company will provide one electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. If requested, data will be made available in electronic format. The right of access must not infringe on the rights and freedoms of third parties. If a request would be prejudicial to another person's rights or freedoms, the Company may refuse or limit its fulfillment.

13.4 Right to Rectification The Company has the right to correct inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you where that processing is based on legitimate interests pursued by us or by a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under applicable law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where a significant public interest exists within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and review the personal data you have provided to the Company. You may also request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The transfer of data does not interfere with the rights or freedoms of third parties.

13.8 Right to Object You have the right at any time to object to any use of your Personal Data based on the legitimate interests pursued by the Company or a third party. This includes, but is not limited to, profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing your Personal Data that override your rights, freedoms, or interests, or that relate to the establishment, exercise, or defense of legal claims, we may continue such processing. With respect to direct marketing, you have the right at any time to object to the processing of Personal Data concerning you.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the relevant supervisory authority. Within the European Union, you may submit a complaint to a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data. EU and Member State laws may limit your rights regarding your Personal Data, as detailed in this section 13.

13.10 We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Subject to the provisions of Article 13 of the law, information requested under your rights pursuant to that article will be provided free of charge. If a request is unfounded or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act on the request.

If we have reason to doubt the identity of the person who submitted a request, we may ask them to provide reasonable means of verification.